In the US, the Federal Trade Commission (FTC) has fined Comcast $200,000 for deceptive marketing practices and for violating the Fair Credit Reporting Act (FCRA).
The FCC’s action follows a separate complaint by the New York Attorney General, who also filed a similar suit.
According to a Comcast statement, the company “does not condone the unlawful conduct” of Comcast and its affiliates in marketing its XS shaft cable TV service, which costs $300 per month.
“We believe our XS service is of the highest quality and features a wide range of high-quality channels,” the company said.
“The company is confident that it is not misleading customers and that it will not deceive them about the product’s quality.”
The company said that it has been in regular contact with the FTC to ensure that the service is fair and transparent.
The Comcast XS cable TV product is offered by Comcast, AT&T, CenturyLink and Time Warner Cable, and costs $150 per month, or $299 per year.
It includes access to more than 2,400 channels, including Disney Channel, Disney Junior, Cartoon Network, AMC, CNN, Discovery Channel, NBC, Nickelodeon, TBS, TNT, Syfy, SyFy UK and USA Network.